Frequently Asked Questions

Introduction

Welcome to our frequently asked questions section to help you with any questions you may have on our new website. If you have a question that hasn't been answered, please don't hesitate to contact us via email: website@lasgo.com.


Search

Q- How do saved searches work?
A- You can easily save an advanced search for use in the future. You can set all of your search criteria, hit save and you will always be able to easily access the results. You can then re-use the search and, if necessary, amend the criteria. Please note that if you further filter the result using the options on the left-hand navigation, these will not save in your search.

Q- Can I download search results?
A- Yes, from the top of the results screen you can now download the first 100 results of your search as an Excel spreadsheet.

Q- What does the green basket with a number above it next to the jacket mean?
A- This means you have that quantity already in your basket.

Q- Is it possible to just view titles available in my country or region?
A- Yes, if you go to the preferences section, accessible via 'my account' there are options there for you to change what items you see when searching. This includes applying rights restrictions, pricing inc or exc vat, DVD & Blu-ray regions, languages, subtitles and more.


Pricing

Q- Is it possible to just view titles available in my country or region?
A- Yes, if you go to the preferences section, accessible via 'my account' there are options there for you to change what items you see when searching. This includes applying rights restrictions, pricing inc or exc vat, DVD & Blu-ray regions, languages, subtitles and more.

Q- Does the price I see already have my discount or any promotional discount applied?
A- The prices you see when using the site will be the price you pay after your terms or promotional discount has been applied.
 
Q- Why do you just display RRP for an SOS item?
A- SOS lines show RRP where we are unable to determine the final cost of the product. These prices may be subject to surcharges upon receipt from the supplier.
 
Q- If a title has a red bar behind the discount, what does this mean?
A- The red discount bar in search results highlights that this is a promotional line - if you click through to the product screen you will be able to see which promotion it is part of and click through to view all titles in that offer.
 
Q- Can I turn VAT pricing on or off?
A- Yes, within the 'Preferences' section in 'My Account' you can apply a site-wide preference to hide or show VAT - Alternatively you can use the grey box at the far left edge of your screen which says 'Inc VAT'. Click this to toggle VAT on or off.


Baskets

Q- Does adding items to my basket reserve stock?
A- No, adding items to your basket does not reserve stock.
 
Q- Do the weights in the basket include packaging?
A- No, weights in the basket are indicative only and don't include packaging.

Q- What do the red coloured bars mean?
A- Any items highlighted red in your basket are titles that you cannot purchase...this may be due to a number of reasons e.g: territorial rights or the ISBN is invalid. If you have added items to your basket that flag up as red, you will not be able to checkout until these items are removed from the basket by clicking 'Remove' in the red warning text at the top of the page.

Q- Can I rename a basket?
A- Yes, when you click to view your basket you will see the current basket name. Simply click 'Edit Name' next to it, and you can easily change the name.

Q- How do I delete a basket?
A- Click on the drop down alongside the basket in the top menu bar, you will then see an option to 'Manage Existing Baskets', If you click this, it will take you to a page with an overview of all your accounts current baskets. If you select the baskets you wish to delete, then scroll to the bottom of the page, click the 'selected items' drop-down you can 'delete' the basket.

Q- Can I merge baskets before checking out?
A- You can merge your baskets easily. If you click on the dropbox alongside the basket in the top menu bar, you will see an option to 'Manage Existing Baskets'. If you click this, it will take you to a page with an overview of all your accounts current baskets. Select the baskets you wish to merge, by ticking the boxes in the far left column, then scroll to the bottom of the page, click the 'Selected Items' drop-down and choose the 'Merge' option.

Q- Can I move items between baskets?
A- Yes you can move items between baskets. Simply go to the basket and tick the boxes in the far left column of the items to move, then scroll to the bottom of the page, click the 'Selected Items' drop-down and choose the 'Move Selected Items' option.

Q- Can I bulk upload ISBN?
A- Yes, this is really simple. If you choose the basket you would like to use, you can do this in the top right-hand corner of the blue bar. Once in the basket, there are a few options for you to choose from, all on the blue header bar, alongside your basket name. Here you can manually enter ISBN/Barcodes, Upload a list of ISBN/Barcode, or download your basket.


Account

Q- Can I see all orders I have placed?
A- You can see all orders placed on the website. However, if you have placed orders via another means, i.e. EDI/FTP or by email these will not show. If you have any queries on these orders, please contact us.

Q- Can I amend or cancel backorders?
A- Yes but please contact your account manager.

Q- Can I track my deliveries?
A- Not a present but this facility will be coming soon, however, this can be done by contacting your account manager.

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